Frequently Asked Questions (FAQ)

  • More and more cosmetic companies have started using herbs. What is the difference with PAUL PENDERS?
  • Why is LevensESSENTIE™ so important?
  • Are all PAUL PENDERS ingredients natural?
  • ICT is your newest product creation. What is ICT?
  • Why does my skin need oxygen?
  • You mention 'FRESHLY' produced oxygen. How does ICT differ from products containing oxygen added at the time of manufacture?
  • You make HCS that can be used by itself, mixed together with other products, or used in conjunction with ICT?
  • Can PAUL PENDERS products be used in conjunction with other brands?
  • Do PAUL PENDERS products contain preservatives?
  • I don't want to use products made with animal ingredients. Does PAUL PENDERS use animal ingredients?
  • Did PAUL PENDERS test his products on animals?
  • Why does the packaging read PAUL PENDERS Malaysia?
  • FD&C colors? Are they really potential health hazards?
  • I have very dry "difficult" skin. Does PAUL PENDERS offer anything I can use?
  • My anti-dandruff shampoos seem to make things worse! My scalp itches. Dry follicles fall on my clothes. How can PAUL PENDERS claim relief with Holy Basil Scalp Toner where my other products fail?
  • Are PAUL PENDERS products affordable?
  • In case I don't like a PAUL PENDERS product, am I stuck with it?

    More and more cosmetic companies have started using herbs. What is the difference with PAUL PENDERS?

    PAUL PENDERS products have contained organically grown herbs since making his products in Europe. All PAUL PENDERS products contain a special 100 year-old family extract of 23 herbs called LevensESSENTIE™ (a Dutch word pronounced as "layvens-ee-sen-see") that has been proven to be effective in our formulations. No other cosmetic products contain Paul's grandma's LevensESSENTIE™ herbal extract. It is Paul Penders own proud family recipe.

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    Why is LevensESSENTIE™ so important?

    Our experience with LevensESSENTIE™ during all the years we have used it (whether in Europe, America or Asia) shows that LevensESSENTIE™ relaxes, balances and smoothes the skin; most of all it helps to maintain a healthy complexion. (Read about LevensESSENTIE™).

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    Are all PAUL PENDERS ingredients natural?

    Wherever possible PAUL PENDERS uses naturally derived ingredients. Every ingredient is carefully selected for its benefits and effectiveness.

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     What is ICT?

    The better you treat your skin today, the better it will look in the future. Simple steps done today ensure healthy skin tomorrow. With ICT, Paul Penders adds another step to the process of: (1) Cleansing, (2) Toning, (3) Exfoliating, and (4) Moisturizing. ICT is designed for (5) PURIFYING. ICT provides your skin with extra youthful appearance and a good feel. ICT is Paul Penders' latest invention where 2 product-components, after being mixed together, create freshly produced oxygen for optimum purifying, with known benefits being reported

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    Why does my skin need oxygen?

    Please look up ICT for a complete explanation of oxygen and the uniqueness of this invention by PAUL PENDERS. The benefits of freshly-produced oxygen are well documented for skin affected by sun, pollutants and acne, as well as oily and dry skin conditions, and signs of age. ICT becomes a 'cleansing-powerhouse' each time it is used after mixing the 2 components. During the "6.6 Facial Workout" fresh oxygen is formed that 'jump-starts' the specific natural ingredients to perform an incredible cleansing procedure. ICT is a beautifying therapy for a firming, revitalizing effect. A miracle purifier, and as such, forms a basis for pure, healthy looking skin. The very best skin care starts by using ICT.

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    You mention 'FRESHLY' produced oxygen. How does ICT differ from products containing oxygen added at the time of manufacture?

    Quite a difference! 1. Freshly made oxygen is more potent. 2. To maintain oxygen stably for a long period of time, chemicals must be used that, in our opinion, have little to do with natural skin care. 3. LevensESSENTIE™ herbs and many other natural ingredients are mixed in dry form in ICT. Only after mixing the two ICT components does the action start and these dry ingredients become available. Indeed an ingenious product, and no other can provide you with the same great immediate results. (see more at ICT)

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    You make HCS that can be used by itself, mixed together with other products, or used in conjunction with ICT?

    Another invention by PAUL PENDERS, Hydrating Control Serum (HCS), is a super-moisturizer for all skin types in all climates. Applied directly to skin, or mixed in the palm with a toner or moisturizer, it makes an ideal moisture balancer during holidays where your skin needs that extra moisture. Mix it with hand cream for dry spots on the hands, elbows or feet. When mixed, HCS forms an emulsification and acts as a precision-tool to restore and balance the skin's moisture levels wherever you live or go in the world. (see HCS)

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    Can PAUL PENDERS products be used in conjunction with other brands?

    Our products are most effective when used together since they are designed to form a specific beauty regimen. When you have another favorite product, you can use it along with a PAUL PENDERS product. Best effects will be achieved by a consistent use of our products containing the unique LevensESSENTIE™, made with 23 herbs, including 2 powerful Malaysian rainforest herbs.

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    Do PAUL PENDERS products contain preservatives?

    To make sure cosmetics stay free from contaminants when they are used over a period of time, preservatives are needed to help keep them fresh. PAUL PENDERS uses a preservative system made from Vitamins A, C & E, Grapefruit Extract and Acetic Acid. We find it very effective and don't need chemicals like the urea's, methyl, propyl & butyl parabens (to name just a few).

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    I don't want to use products made with animal ingredients. Does PAUL PENDERS use animal ingredients?

    Principally, PAUL PENDERS does NOT use animal-derived products or by-products (this includes beeswax, lanolin, silk and honey) except carmine. Carmine is a NATURAL pigment used for our lipsticks, and is the only red natural color the FDA allows besides using chemical FD & C colors, which we at PAUL PENDERS refuse to use.

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    Did PAUL PENDERS test his products on animals?

    We are unique in having a 25-year commitment to an emotionally driven, heartfelt policy of NEVER! using animal-tests. These are not just "politically correct" words from marketers. Please read The Paul Penders Story and The Nun-Story, which explain the battle we fought many years ago in Europe. Principally, natural formulations should NEVER be tested on animals. However, our strict manufacturing practices make sure that all PAUL PENDERS products have met quality standards for over 30 years. PAUL PENDERS donates to animal charity in several parts of the world.

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    Why does the packaging read PAUL PENDERS Malaysia?

    Our products are "cGMP" produced (internationally accepted manufacturing standards). Many cosmetics companies just talk politically correctly but PAUL PENDERS made a conscious choice to move its manufacturing operations to beautiful Malaysia; a country proud on its commitment to preserve rain forests. Malaysian rainforest protection programs are put in law and demand that 70% of the entire country MUST be covered with trees. Here we find the cleanest air and unique natural materials that locals have used for centuries with amazing results. PAUL PENDERS gives back to the local communities!

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    FD&C colors? Are they really potential health hazards?

    Researchers in Japan and USA found several FD&C colors to be carcinogenic and, the FDA admits areas of concern and can not guarantee 100% safety to consumers. Why was it that several FD&C colors needed to be withdrawn from lipsticks and eye shadows? Yet, women around the world still literally "EAT!" health hazards in huge amounts; they are consumed on a daily basis, over an entire lifetime. Think a moment about all this. We urge you to get hold of a recently published article (May 2001) about the dangers of lipsticks by Dr. Steinman in "Doctor's Prescription for Healthy Living", America's most trusted health info today (www.freedompressonline.com). PAUL PENDERS lipsticks are safe and made only with NATURAL PIGMENTS. More about FD&C colors in our Glossary.

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    I have very dry "difficult" skin. Does PAUL PENDERS offer anything I can use?

    PAUL PENDERS Hydrating Control Serum (HCS) has proven to be effective for very dry and difficult skin. HCS is a unique formula and most effective when mixed with one of PAUL PENDERS skin toners or moisturizers. Just mix the amount of HCS that you feel your skin needs and feels most comfortable with. PAUL PENDERS products were recommended for problem skins by Dr. Bermann, noted Hollywood plastic surgeon from Santa Monica, California.

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    My anti-dandruff shampoos seem to make things worse! My scalp itches. Dry follicles fall on my clothes. How can PAUL PENDERS claim relief with Holy Basil Scalp Toner where my other products fail?

    A lesson taught by locals in the Malaysian rainforest gave us a fresh look at dandruff problems. From what we learned, we created a product bringing relief for dandruff and dry-scalp that is amazingly effective and one the locals here have used for centuries. Holy Basil Scalp Toner works best when used in conjunction with Pegaga Scalp Cleansing Treatment. They contain plant derived "anti-bacterials" that relax, tone and nourish the scalp. Stress can cause dandruff and Holy Basil Scalp Toner provides a "miracle-solution". Honestly speaking, we don't know how it works, but Nature does work and it helps dandruff and dry & itchy scalp.

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    Are PAUL PENDERS products affordable?

    PAUL PENDERS uses natural ingredients that are expensive but superior in quality. Ingredients that cost way more than their chemical counterparts. PAUL PENDERS products are therefore one of the highest in quality and utmost in effectiveness. Despite that, our products are lower priced than most department store brands that come with luxury packaging - often costing 25 times of the cost of their raw materials! Despite our natural ingredients, and still having beautiful packaging, PAUL PENDERS products are affordable to most people desiring to use them.

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    In case I don't like a PAUL PENDERS product, am I stuck with it?

    Whenever a product does not meet your highest expectations, we take it back. PAUL PENDERS guarantees each product, without questions asked.

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